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Frequently Asked Questions

Browse through our frequently asked questions to learn more about Trip Enroll travel insurance.

• What does travel insurance cover?

  

  Travel insurance can cover a wide variety of scenarios, depending on the policy you choose. Common coverage includes medical emergencies, such as hospital stays and doctor visits. It can also protect you if your trip is canceled or interrupted due to unexpected events, like illness, injury, or extreme weather. Coverage may also extend to lost or delayed baggage, flight cancellations, and theft. At Trip Enroll, we offer comprehensive plans that can be tailored to include the exact protections you need for your travels, so you can focus on enjoying your trip rather than worrying about what could go wrong.

• What types of travel insurance does Trip Enroll offer?

  

  At Trip Enroll, we offer a range of travel insurance options designed to meet your unique needs. Whether you're looking for single-trip coverage, multi-trip plans for frequent travelers, or even coverage tailored to specific groups like snowbirds or visitors to Canada, we've got you covered. Our travel insurance options include coverage for medical emergencies, trip cancellations, lost luggage, and more. We understand that every trip is different, so we provide flexible plans that can be customized to ensure you have the protection you need, wherever you go.

• Why should I purchase a multi-trip travel insurance?

  

  If you're a frequent traveler, purchasing a multi-trip insurance policy is a smart way to save both time and money. Instead of buying a new policy for every trip you take, a multi-trip plan offers continuous coverage for multiple journeys within a set period, typically a year. This is ideal for people who travel regularly, whether for work, vacations, or family visits. By choosing a multi-trip policy, you don’t have to worry about renewing insurance for each trip, and it often works out to be more affordable compared to buying separate insurance for each individual journey. It’s all about convenience and providing peace of mind with one simple plan.

• Can I extend my travel insurance if my trip is longer than expected?

  

  Yes, you can extend your travel insurance if your trip goes longer than planned. Life happens, and if you need more coverage, we make it easy to adjust your policy. You’ll just need to contact us before your original policy expires, and we’ll help you extend your coverage for the additional time. Whether you’ve extended your vacation, need more time for a family visit, or your business trip has been extended, we’ve got your back. We understand that flexibility is important when it comes to travel, and we’re here to ensure you stay protected for the entire duration of your trip. Please note: your provincial health coverage must remain in place for your travel insurance to be extended.

• What happens if I need medical assistance abroad?

  

  If you need medical assistance while traveling abroad, you can rest assured knowing you’ll have support. Should a medical emergency arise, simply contact the provider listed on your insurance policy. They will guide you through the process of receiving the care you need, whether that’s arranging for medical treatment or emergency transportation. Their 24/7 assistance team is always ready to help you, wherever you are. If you’re unsure about who to contact, our team is happy to provide guidance on the right steps to take for your specific plan.

• Is COVID-19 covered under Trip Enroll travel insurance?

  

  Yes, COVID-19 coverage is included in our travel insurance plans, provided you have not traveled to a region that the Government of Canada has issued an advisory against due to COVID-19 risks. Coverage and terms depend on the policy you choose. For example, some plans may cover COVID-19-related medical expenses, including treatment and hospitalizations, while others may also cover trip cancellations or interruptions caused by COVID-19-related events. We understand that the pandemic has added an extra layer of concern to travel, so we’ve made sure to include coverage options to help you travel safely and confidently.

• Are there any hidden fees or extra charges?

  

  At Trip Enroll, we believe in transparency. There are absolutely no hidden fees or extra charges in our travel insurance policies. What you see in your quote is exactly what you’ll pay. We aim to make the insurance process straightforward and easy to understand, so you can make an informed decision without worrying about unexpected costs. If you have any questions about your policy or charges, our team is always available to provide full details and clear up any confusion. Your peace of mind is important to us, and that starts with honest, transparent pricing.

• How do I file a travel insurance claim?

  

  To file a claim, you’ll need to follow the steps outlined in the documents sent to you when you purchase your travel insurance. These documents will provide you with the necessary contact information and detailed instructions on how to proceed with your claim. Should you have any questions or need help along the way, don’t hesitate to reach out to us. We’re here to make sure you have the right details and guidance to ensure your claim process goes smoothly.